PSB policies

• A club team spot is a full-season commitment. You owe the full season, even on a monthly plan.
• Club team memberships are not refundable. A long injury can pause payments.
• Camps, clinics, academies and tryouts: cancel more than 7 days before the start for a refund less $20. Inside 7 days you get an account credit instead.
• Every player needs their own medical insurance.
• Parents, players and coaches follow a code of conduct. PSB uses a three-strike policy.
• Safety concerns go straight to PSB at admin@proskillsbasketball.com or 866-996-3888.

Pro Skills Basketball (PSB) gives players a structured, professional and positive basketball experience built on long-term development. We develop players on and off the court through trained coaches, clear communication and our F.O.C.U.S. core values:

• Fun: basketball is a game and should stay fun.
• Overcome: players learn to handle mistakes, losses and setbacks.
• Compete: players earn their opportunities through effort.
• Unity: coachability and teamwork come first.
• Self-Improvement: players, coaches and PSB itself keep getting better.

We play every game to win, but we measure success by growth, character and effort.

Club team tryouts are posted on our website by December 1 and held in February and March. Most divisions have two sessions, and we encourage players to attend both.

Teams are formed by gender, grade, location and skill level. Team offerings depend on tryout numbers, gym space and coaches, and PSB may change them.

Results go out by email 3 to 5 business days after the last session. A player offered a spot has 24 hours to accept. Accepting a spot is a commitment to the full season.

Some players are offered a practice player spot, at 50% of the team price. Players not placed on a team may join the Skill Development Membership and are first in line if a spot opens.

Families owe the full season dues, whichever payment option they choose. Payment must be set up within 72 hours of accepting a spot, through our registration platform. We do not accept cash or checks.

• Pay in full: save 3% on the season.
• Monthly plan: the balance is split into monthly auto-payments. Installments are a payment schedule, not a charge per practice.
• Sibling discount: 10% off each additional player. Email admin@proskillsbasketball.com for the code.
• Gear package: every player buys the team gear package from our team store. Gear is not refundable or exchangeable unless the store made an error.
• Other costs: tournament admission for spectators, travel and hotels are paid by families.

A payment is late 5 days after its due date. A player with a late account may not practice or play until the account is current.

If the account is still unpaid 2 months after the due date, PSB removes the player from the team and may fill the spot.

A director must approve any special arrangement.

Club team memberships

• Memberships are not refundable, and stop payments are not allowed, except under the injury policy.
• In extenuating circumstances, PSB headquarters may approve a cancellation once a replacement player fills the spot. A cancellation fee of 25% of the remaining balance is due before the cancellation is final. Payments continue until a replacement is found.
• Cancelling releases the player’s jersey number. A returning player may need to buy a new jersey.

Camps, clinics, academies and tryouts

• More than 7 days before the start: full refund, less a $20 refund fee.
• Within 7 days of the start: an account credit for the full amount paid. The credit lasts one year and can only move to an immediate family member.
• After the event starts: no refund or credit.
• If PSB cancels the event: a full refund or an account credit.

To cancel, email admin@proskillsbasketball.com.

If a club team player will miss 4 weeks or more because of injury or illness, send PSB a doctor’s note. We will pause future payments until the player is cleared to return. Payments already made are not refunded.

Insurance. Every player must have their own medical or accident insurance. PSB does not provide primary medical coverage.

Concussions. A player with a possible concussion is removed from play right away. The player may return to practice or games only with written permission from a healthcare provider, and PSB follows that provider’s return-to-play steps.

Emergencies. The coach on site calls emergency services first, then contacts the family and the city director.

Closures and weather. A gym closure, bad weather or a public health concern can stop in-person training for a time. When that happens, PSB may move teams to online sessions or another format. We make that choice to keep players safe and keep their skills, communication and team connection going.

Every PSB director and coach is screened, interviewed and background checked before working with players, is CPR certified, and completes PSB coach training. All staff follow these rules:

• At least two adults are present with players at all times. No staff member is alone with a player where other adults cannot see them.
• No verbal, physical or sexual abuse of any kind.
• No gifts or money to players, and no socializing with players outside PSB events.
• No profanity.
• Staff never message a player one on one. They message players only in a group or with a parent included.
• Player and family contact details are never shared without permission.

To report a concern, contact admin@proskillsbasketball.com or 866-996-3888. If a player is in immediate danger, call 911 first. Reports are handled confidentially, and a staff member may be suspended while PSB reviews it.

Every family agrees to PSB’s Photo and Video Release as part of registering. PSB takes photos and video at practices, games, camps, clinics and events. A team photo or highlight video cannot leave one player out.

We use these images on our website and app, social media, email newsletters, flyers and posters, and PSB promotional material. We will not sell a player’s image or license it to another company. We never publish a player’s contact details.

If you have a specific concern about your player appearing somewhere, tell your City Director and we will work it out with you.

Parents and families

• Cheer positively. Let coaches coach and referees referee.
• Do not speak negatively about any coach, player or official.
• Follow the 24-hour rule: wait 24 hours after a game before raising playing time or strategy with any PSB staff member.
• Pay on time and get your player to events on time.

Players

• Show good sportsmanship to players, coaches, referees and parents.
• Attend practices and games, and be a coachable teammate.
• Follow the 24-hour rule.
• A technical foul means an automatic substitution. An ejection means suspension for the rest of the tournament.

Coaches and staff

• Be on time and prepared for every practice, game and event.
• Stay engaged and off your phone while coaching.
• Use only decent language. No profanity, slurs or put-downs.
• Keep two adults present with players at all times.
• Limit physical contact to teaching, safety or a high five, always in the open.
• Never share a hotel room with a player. Do not drive players in your own car unless it is absolutely necessary.
• Never coach or chaperone under the influence of alcohol or drugs.
• File an incident report any time a player sits out for injury, illness or discipline.
• Report any suspected abuse to the authorities and to PSB within 24 hours. Every PSB adult is a mandatory reporter under the SafeSport Act.
• Follow every child protection rule above.

Three-strike policy for players and parents:

• First offense: a warning by email within 24 hours.
• Second offense: suspension for the rest of the tournament and the next tournament.
• Third offense: the family is removed from PSB with no refund.

• The player speaks with the coach first, by phone or in person.
• If the concern remains, the parent and player schedule a call or meeting with the head coach.
• If it still remains, the city director joins a meeting.

No discussions during practices or on game days. Please keep every message respectful.

Before the first tournament, each player gives the coach a copy of their birth certificate and latest report card to prove age and grade.

Some teams travel to out-of-town events. Families pay their own travel and lodging and book from the tournament hotel block when one is offered. PSB Nationals is a stay-to-play event. High school showcase events may require missing a school day, and we give advance notice.

PSB does not discriminate based on race, color, religion, sex, national origin, disability or any other protected status. Every participant is expected to treat others with respect. Discrimination or harassment may lead to removal from the program.

Effective Date: September 24, 2026

Pro Skills Basketball (“PSB”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our programs, website, and services.

1. Information We Collect

We may collect the following types of information:

Personal Information
Name (parent and athlete)
Email address
Phone number
Mailing address
Payment and billing information
Player details (age, grade, skill level)
Automatically Collected Information
IP address
Device type and browser
Pages visited and interactions
Cookies and tracking data

2. How We Use Your Information

We use your information to:

Register athletes for programs, teams, camps, and clinics
Communicate important updates (schedule changes, events, etc.)
Process payments
Improve our services and website
Send marketing and promotional communications (you may opt out anytime)

3. SMS / Text Messaging Policy

By providing your phone number and opting in, you consent to receive SMS/text messages from Pro Skills Basketball.

Message Types

Messages may include:

Program updates
Registration reminders
Schedule changes
Promotional offers
Message Frequency

Message frequency may vary depending on your interaction with our programs.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out

You can opt out of receiving SMS messages at any time by replying:
STOP

After opting out, you will no longer receive text messages unless you re-subscribe.

Mobile Information Sharing

No mobile information (your phone number or your SMS opt-in/consent) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third parties. Phone numbers may only be shared with the messaging provider that operates this text program on our behalf, solely to deliver the messages you requested.

Help

For help contact us at: admin@proskillsbasketball.com

4. Email Communications

You may receive emails related to:

Program participation
Account updates
Marketing and promotions

You can unsubscribe anytime using the link in our emails.

5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

Payment processors
Registration platforms (e.g., LeagueApps)
Email/SMS providers
Website analytics tools

These partners are required to keep your information secure.

6. Cookies and Tracking

We use cookies and similar technologies to:

Improve user experience
Analyze website traffic
Support marketing and advertising

You can control cookies through your browser settings.

7. Data Security

We implement reasonable safeguards to protect your personal information. However, no system is 100% secure.

8. Children’s Privacy

Our services are intended for parents/guardians registering youth athletes. We do not knowingly collect personal information directly from children without parental consent.

9. Your Rights

You may:

Request access to your data
Request corrections
Request deletion of your information

To do so, contact us at: admin@proskillsbasketball.com

10. Advertising and Analytics

Our website uses tools from Meta (Facebook and Instagram) and Google (Google Analytics and Google Ads). They use cookies to record visits and to tell us which ads brought a family to PSB. When you register or send an interest form, we may send Meta and Google a record of that action. We scramble your contact details before we send them, and we never send information about players. You can turn off personalized ads in your Google and Meta settings, or block cookies in your browser.

11. Website Chat

Our website chat assistant stores the questions you type so we can answer them and improve our help.

12. How Long We Keep Data

We keep your information while your family is active with PSB, and afterward as long as we need it for legal, accounting and dispute reasons. This includes signed agreements and payment records.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions, contact us at:

Pro Skills Basketball
5540 Centerview Dr
Ste 204, PMB 50392
Raleigh, NC 27606-8012
admin@proskillsbasketball.com

Pro Skills Basketball, 5540 Centerview Dr, Ste 204, PMB 50392, Raleigh, NC 27606-8012
admin@proskillsbasketball.com · 866-996-3888